BOOKING POLICY

Sweet Cheeks is an online booking only salon, although walk-ins are welcome, there is no guarantee that a spot will be available. The online booking option on our website and Instagram is set up for your convenience so you can see the times available without having to wait for a response from one of our staff.

CANCELLATION POLICY

There are no refunds on any cancellations or no-show appointments. Our booking system lets you reschedule your appointment up to 48 hours in advance. If you no-show for an appointment or have a same-day cancellation that credit will be held for that one time. If it happens again, you will lose your credit. 

 

 If you have had to cancel due to an emergency or personal matter please text us at 805-699-8360 and someone will contact you to reschedule your appointment. If it is not during business hours please allow up to 48 hours for a response. We only allow one same day reschedule while honoring the first payment.

COVID-19 POLICIES

What is your Covid-19 protocol upon arrival to apt?


- Upon arrival to your appointment your temperate will he checked & you must arrive wearing a mask or will not be permitted to enter the salon.

- Before you sign a form ensuring that you have not tested positive for covid 19 you must use the hand sanitizer and have passed your temperature check.




Can I bring a friend or plus one to my apt?


Unfortunately due to the city covid regulations only one person is allowed to enter per time slot to reduce the chances of covid and keep the salon as sterile as possible.




How do you sanitize between clients?


Between each client we sanitize anything touched by a client or anything that made contact with the clients skin by a medical grade disinfectant (barbecide for metal tool that touch the skin & cavities for any surface area).




Do you provide masks?


Yes. We provide our cotton sweet cheeks masks if you fail to arrive with your own however we do charge $6 dollars per mask.




What happens if I prepay for my appointment and I do not pass my temperature check?


We will either honor your appointment once cleared by a doctor when you have tested negative and waited the proper amount of time or refund you.




Am I allowed to wait inside the salon before my appointment?


Because we are limited on the amount of people allowed to enter the building per hour due to covid (by the state board of cosmetology and the city of Santa Barbara) we ask that you arrive as close to your appointment time as possible and wait outside until a sweet cheeks employee calls your name or texts you.





 

FREQUENTLY ASKED QUESTIONS

What is your Covid-19 protocol upon arrival to apt?


- Upon arrival to your appointment your temperate will he checked & you must arrive wearing a mask or will not be permitted to enter the salon.

- Before you sign a form ensuring that you have not tested positive for covid 19 you must use the hand sanitizer and have passed your temperature check.




Can I bring a friend or plus one to my apt?


Unfortunately due to the city covid regulations only one person is allowed to enter per time slot to reduce the chances of covid and keep the salon as sterile as possible.




How do you sanitize between clients?


Between each client we sanitize anything touched by a client or anything that made contact with the clients skin by a medical grade disinfectant (barbecide for metal tool that touch the skin & cavities for any surface area).




Do you provide masks?


Yes. We provide our cotton sweet cheeks masks if you fail to arrive with your own however we do charge $6 dollars per mask.




What happens if I prepay for my appointment and I do not pass my temperature check?


We will either honor your appointment once cleared by a doctor when you have tested negative and waited the proper amount of time or refund you.




Am I allowed to wait inside the salon before my appointment?


Because we are limited on the amount of people allowed to enter the building per hour due to covid (by the state board of cosmetology and the city of Santa Barbara) we ask that you arrive as close to your appointment time as possible and wait outside until a sweet cheeks employee calls your name or texts you.