BOOKING POLICY

If you need to reschedule an appointment or contact us please message us via the SQUARE APP.

Sweet Cheeks is an online booking only salon, although walk-ins are welcome, there is no guarantee that a spot will be available. The online booking option on our website and Instagram is set up for your convenience so you can see the times available without having to wait for a response from one of our staff. 

PLEASE CONFIRM YOUR APPOINTMENT to hold your spot after booking via the text you will receive through Square. If we do not receive a confirmation via Square we will assume you are a no-show. We will reschedule your first no-show appointment but after that we are unable to refund or reschedule you. 

If you are more than 5 minutes late to your appointment we will assume you are a no-show and you will not be refunded. Please understand that because our appointments book back-to-back one late appointment sets back everybody's.

CANCELLATION POLICY

There are no refunds on any cancellations or no-show appointments. Our booking system lets you reschedule your appointment up to 48 hours in advance. If you no-show for an appointment or have a same-day cancellation that credit will be held for that one time. If it happens again, you will lose your credit. 

 

 If you have had to cancel due to an emergency or personal matter please message us on Square and someone will contact you to reschedule your appointment. If it is not during business hours please allow up to 48 hours for a response. We only allow one same day reschedule while honoring the first payment.

 

FREQUENTLY ASKED QUESTIONS